The Service Catalog (Best Practice (Van Haren Publishing))
| Author | : | |
| Rating | : | 4.77 (892 Votes) |
| Asin | : | 9087535716 |
| Format Type | : | paperback |
| Number of Pages | : | 1 Pages |
| Publish Date | : | 2017-07-21 |
| Language | : | English |
DESCRIPTION:
Solid practical advice on implementing a Service catalog in the enterprise RC The book has the practical examples, diagrams and other visualizations which makes going from ITIL theory to practice easier to understand. You should skip the book "Servicing ITIL" by Steinberg and grab this book and the "Defining IT Success through the Service Catalog" by DuMoulin, Flores and Fine. Well worth the investment.. Service Catalog meets Project Management Not a bad book, but I would say the emphasis seems to be a project management approach to developing a SC. The problem I had with this book is that it really doesn't address the mechanics of actually building a SC. The author is quite creative in defining services (an IT system is not a service). Wouldn't be so bad if I could get a used book much cheaper, but $50+ is too much to pay for this. I really didn't get much out of it.
Anyone who is working in (or about to work in) the area of service portfolio management and service catalogue management should have this book on their desk. It details not only the technical but also business service catalogs, it explains the differences and why we need them both. The layout is clear and it finishes with a view to what all businesses should be looking towards; the truly actionable IT Service Catalog. --Karen Ferris. It fills a large hole in the Service Management toolset, giving for the first time details regarding the IT Service Catalog and how we construct it. --Gareth Johnston, ParryMcGi
The Service Catalog means many different things to many different people. This well-constructed book provides practical advice and information that will help organizations to understand how to design and develop a service catalog and to understand the role that the service catalog performs within the service portfolio.. In turn this helps organizations identify key services that support business processes, understand the contribution made by those services and manage them appropriately. However most would agree that a catalog that helps customers and users to quickly identify the services they require clearly adds value