That's Customer Focus!: The Overworked and Underappreciated Manager's Guide to Creating a Customer-Focused Organization
| Author | : | |
| Rating | : | 4.97 (516 Votes) |
| Asin | : | 1419686038 |
| Format Type | : | paperback |
| Number of Pages | : | 200 Pages |
| Publish Date | : | 2016-06-14 |
| Language | : | English |
DESCRIPTION:
"This covers a lot of angles - Good read" according to Eric A. Fraterman. I have been working with organization's helping them to achieve sharper customer focus for over This covers a lot of angles - Good read I have been working with organization's helping them to achieve sharper customer focus for over 30 years. This book outlines a winning strategy for embedding customer focus throughout your organization. The examples, detailed explanations and tools provided are terrific! Whether you are a small business or large, implemen. 0 years. This book outlines a winning strategy for embedding customer focus throughout your organization. The examples, detailed explanations and tools provided are terrific! Whether you are a small business or large, implemen. Too academic too boring Too academic, poorly colored (in all meanings), poorly structured, boring book of old fashioned advices. No inspirations found. These guys don't seem to have real customer experience.
They know that the only long-term strategy that effectively creates customer loyalty, long-term profitability and which strengthens both internal service performance and productivity is a Customer-Focused strategy. This book contains over 200 pages of detailed explanations, real world examples, stories and case studies as well as exercises and worksheets which have been designed to help you achieve greater customer focus in your organization, company, department or team.. The-best-of-the-best do this. This outstanding book explains what it takes to become truly Customer-Focused. Differentiate your business by sharpening your Customer Focus or risk giving your competitors a competitive advantage. We describe in