Let's Talk Quality: 96 Questions You Always Wanted to Ask Phil Crosby (Plume)
| Author | : | |
| Rating | : | 4.31 (806 Votes) |
| Asin | : | 0452264367 |
| Format Type | : | paperback |
| Number of Pages | : | 224 Pages |
| Publish Date | : | 2015-09-29 |
| Language | : | English |
DESCRIPTION:
. From Library Journal Crosby, author of Quality Is Free: The Art of Making Quality Certain ( LJ 2/15/79) and Quality Without Tears: The Art of Hassle-Free Management ( LJ 4/1/84), has another book on the topic. This book is organized in a question-and-answer format. Kathman, St. The 96 questions, which come from managers attending sessions at Crosby's Quality College, are arranged into four chapters: "The Quality Revolution at Home and Abroad," "Quality Thinking," "Quality Action," and "Quality Relationships." Although the book includes "Guidelines for Browser
Based on the questions raised by executives and managers attending sessions at Crosby's Quality College, Let's Talk Quality tells how to form a total corporate commitment to quality.
Good Overview If you are a fan of Phil Crosby, this book is a nice synopsis of his quality approach and philosophy. Crosby is generally a very easy read, and the appoachability of his style makes up for the general lack of specificity or "ah ha" moments. I consider Crosby to be more of a quality philosopher than a true quality guru in the sense of Juran or Deming. Let's Talk Quality should not be the first Crosby book you pick up (I would recommend Quality is Free), b