Cisco Unified Customer Voice Portal: Building Unified Contact Centers (Networking Technology: IP Communications)
| Author | : | |
| Rating | : | 4.69 (676 Votes) |
| Asin | : | 1587142902 |
| Format Type | : | paperback |
| Number of Pages | : | 600 Pages |
| Publish Date | : | 2015-11-03 |
| Language | : | English |
DESCRIPTION:
Now, one of the leading Cisco CVP experts brings together everything network and telephony professionals need to successfully implement production Interactive Voice Response (IVR) solutions with CVP: architectural guidelines, deployment best practices, detailed insights for design and sizing, and more.CCIE Rue Green guides you through designing unified contact centers with CVP, and deploying proven infrastructures to support your designs. Next, he guides you through addressing each of these challenges, covering all CVP components and tools and offering detailed insights available in no other book.Using this book’s detailed working configurations and examples, you can minimize configuration errors, reduce downtime, strengthen monitoring, and drive maximum value from any CVP-based unified call center solution. Rue Green, CCIE No. He has spent the last 21 years working wi
degree in computer science and mathematics from Colorado Mesa University. Rue has a B.S. He currently acts in a delivery architect roleover sighting deployment architectures for Unified CVP, Unified ICM, and Cisco Unified Communications Manager for Unified Contact Center Solutions. He also carries many other vendor and industry certifications such as the Microsoft Certified Systems Engineer with Exchan
So far, pretty good I just recently got this book based on a recommendation, and so far it has been pretty useful. Specifically, I like the fact that the author deals with real world type concerns, not the perfect world scenarios that are sometimes described in documentatio
9269, is a Technical Leader for the Customer Collaboration Service Line within Cisco Advanced Services focusing on Unified Contact Center architectures and deployment methodologies. About the AuthorRue Green, CCIE No. Rue has a B.S. He also carries many other vendor and industry certifications such as the Microsoft Certified Systems Engineer with Exchange 2003 emphasis and the newer Microsoft Certified IT Professional: Enterprise Administrator certification on Server 2008.. Rue has spent the last 21 years working within dif